1. Right of Withdrawal
You have the right to cancel your order and request a return within 14 days of receiving your items.
2. Return Conditions
To be eligible for a refund, the product must meet the following criteria:
- • Unused: The item must be in its original, brand-new condition.
- • Original Packaging: The item must be returned in its original, undamaged packaging.
- • Complete: All accessories and parts must be included.
3. How to Return
Notification: Email us at bart@wineracksolutions.com to register your return.
Shipping: Send the package to the following address:
Winerack Solutions
Krokuslaan 42, 3080 Tervuren, Belgium
Identification: Clearly include your order number inside or on the package.
4. Costs & Refunds
- • Return Shipping: Costs for returning the item are the responsibility of the customer.
- • Processing: Once we receive and inspect your return, we will process your refund.
- • Timeline: Refunds are issued within 14 days via your original payment method.
5. Important Exceptions
We cannot accept returns if:
- • The product shows signs of use or has been damaged.
- • The original packaging is missing or significantly torn.