At Winerack Solutions, we value your privacy. This policy outlines how we handle your personal information with transparency and care.
1. Data Collection
We collect personal information when you interact with our services, specifically when you:
- • Place an order
- • Contact our support team
- • Subscribe to our newsletters or updates
- • Information collected may include: Full name, shipping/billing address, email address, phone number, and payment processing details.
2. How We Use Your Information
Your data is utilized strictly for essential business operations:
- • Order Fulfillment: Processing transactions and delivering products.
- • Support: Providing high-quality customer service.
- • Compliance: Meeting our various legal and regulatory obligations.
3. Legal Basis for Processing
We process your data under the following legal frameworks:
- • Contractual Necessity: To fulfill the orders you place with us.
- • Legal Obligations: To comply with tax and consumer laws.
- • Legitimate Interest: To improve our services and maintain secure operations.
4. Data Sharing & Transparency
We only share your information with trusted third-party partners necessary to run our business:
- • Payment Providers (to securely process your transaction)
- • Logistics Partners (to deliver your items)
- • Accounting Services (for financial record-keeping)
Our Commitment: We never sell, rent, or trade your personal data to third parties for marketing purposes.
5. Data Retention
We retain your personal data only as long as necessary:
- • Active Services: For the duration of your contract or account activity.
- • Legal Records: For example, we are required by law to keep financial records for 7 years for accounting purposes.
6. Your Rights & Contact Information
You maintain full control over your data. You have the right to access, correct, delete, or restrict the processing of your personal information. If you wish to exercise these rights, please contact us at:
Email: bart@wineracksolutions.com
7. Security Measures
We implement robust technical and organizational security measures to protect your data against unauthorized access, loss, or misuse.
8. Cookies
To provide an optimal browsing experience, our webshop uses cookies. These help us understand how you use our site and ensure our store functions correctly.